Shipping Policy
Policy Effective Date: 14 March 2026
Last Updated On: 13 June 2026
Welcome to Silk Culture By Sunita!
We strive to provide you the best shopping experience. We have engaged with reputed delivery partners to handle our shipments.
This document describes the provisions of our Shipping Policy.
Changes to the provisions
We reserve the right to change the Shipping Policy at any time, without any notice.
Shipping Destinations and Scope
We ship to all locations across India, using standard delivery services provided by our partners.
Shipping Charges
We provide free shipping all across India, using the standard delivery services provided by our partners, DTDC.
Cash on Delivery (COD)
We provide Cash on Delivery (COD) option for select locations across India. Refer to our COD policy for more details.
Shipping Timelines and Tracking
- We ship within 2 business days from the time of order confirmation and receipt of full payment.
- Once the product is shipped, we will send you the tracking information to enable you to track your order.
- Typically, the deliveries reach you within 3-7 business days from the date of shipping, depending upon your location.
Shipping Delays
Although we strive to ship every order within committed timelines, delays due to external factors such as weather, natural or man-made disasters, unrest and carrier issues are beyond our control. As such we will not be liable for delays arising out of such factors not in our control.
Delivery to Multiple Addresses
We do not support delivery to multiple addresses through a single order. If you wish to have products delivered to different addresses, you may have to raise multiple orders.
Incorrect or Incomplete Address
If a Shipment returns to us due to incorrect or incomplete address being provided by you, we will charge you for additional shipping charges to resend it to the correct address.
Order Lost or Damaged in Transit
If your parcel is lost during the transit, we will provide a full refund, after confirmation from our delivery partner that the shipment is lost.
In case you receive the parcel in damaged condition, please DO NOT open that parcel, and contact us immediately. Our contact details are provided below. Also please share the photograph of the damaged parcel. We will arrange to pick it up, and provide you with a full refund.
If you open a damaged parcel, or on opening an otherwise intact parcel you find that the product has defect such as discoloration, torn fabric etc., the refund will be governed by our Refund and Returns Policy.
Contact Information
If you have any questions about our shipping policy, please contact us at:
Email: support@silkculturebysunita.in
Phone: +91 96196 64990